New vehicle collection service

A limited number of vehicles can be collected from the Customer Centre. Deliveries are carried out in compliance with general hygiene and distancing regulations. We arrange your vehicle collection experience with you to make it as enjoyable as possible. For safety reasons, we currently keep them as contact-free as possible. You can bring people with you, but only one person can pick up a vehicle at this time. Please note that it is mandatory for everyone to wear mouth and nose protection when picking up the vehicle. For safety reasons, the factory tour is not currently open. The contract partners will inform you about details concerning your collection and dates. Employees can contact their "Sales to employees" representatives.

As the world's largest new car delivery centre, the Autostadt offers options to take delivery of a Volkswagen or SEAT on-site. See your car dealer for details about the different packages, which include a guided tour, accommodation and voucher credit. You will find information on arrangements, arrival and suggestions for your stay at the Autostadt in this section.

Please note: New car delivery at the Autostadt is unfortunately only available for customers residing in Germany and Austria.