When you come to collect your new car, a moving platform in one of the two Car Towers crosses up to twenty floors, bringing your new Volkswagen, SEAT, or CUPRA from the Car Tower to the Customer Centre. This is where you receive your vehicle.

CHECK IN ON THE MARKET SQUARE IN THE CUSTOMER CENTRE

Please arrive at the Customer Centre shortly before your vehicle handover time and check in at reception on the market square. Before your vehicle handover, you have an opportunity to go on a journey of discovery through the Customer Centre, for example, viewing current vehicle models or looking for a nice souvenir in the Volkswagen Accessories Shop. To relax and savour the moment, we recommend our cosy waiting lounge. Our waiting lounge also has a monitor that lets you keep an eye on the handover times.

IT’S TIME: HANDOVER AND INTRODUCTION TO YOUR NEW VEHICLE

When your name appears on the digital display above the market square, your customer relationship manager is waiting for you. They will take you to your vehicle and explain its most important features before you get in and start your first drive.

TAKE A MOMENT TO FAMILIARISE YOURSELF WITH YOUR NEW CAR

Try out your new car’s features and driver assistance systems at your own pace in the protected area of our “Ausfahrt” driving attraction.

Parking and Charging

After a lap in the Ausfahrt area or immediately after delivery of your vehicle, you can park it with us free of charge and continue your journey of discovery through the Autostadt. If you have purchased an electric vehicle, you can of course charge it here. You will find several charging stations at the “Ausfahrt” driving area. You can also park your new car in the ServiceHaus car park, which is also equipped with e-charging stations.

We hope you enjoy your visit to the Autostadt and wish you many pleasant journeys with your new VOLKSWAGEN, SEAT or CUPRA!