For safety reasons no rollerblades, bicycles or kickboards may be used. If you are bringing a bicycle it can be left in the bicycle racks next to the ServiceHaus. For the duration of your visit kickboards or rollerblades may be stored at the cloakroom in the GroupForum.

Found articles are kept up to four weeks at the Autostadt's lost property office under the Piazza, before they are handed over to the city of Wolfsburg’s lost property office (Fundbüro).

Statistics show us that our guests spend an average of four to six hours visiting the Autostadt, that amount of time will enable you to get a good overview of the pavilions, the ZeitHaus (museum) the CustomerCentre (car distribution), the park and the various offers in the GroupForum. For visitors who would like to explore the Autostadt in more depth we recommend the two-day ticket.

The Autostadt buildings are wheelchair-compatible and have ramps and/or lifts. You can borrow a wheelchair or baby stroller free of charge against a deposit.

An Autostadt staff member will meet in the pavilion at the all-terrain track. Please be there ten minutes before your booking and bring a valid driver’s license with you. 

The Volkswagen AutoMuseum is situated at 35 Dieselstraße, Wolfsburg, about five to ten minutes drive from the Autostadt. Further information can be obtained at www.volkswagen-automuseum.de.

Within the Autostadt grounds you will find our on-site hotel, The Ritz-Carlton, Wolfsburg. Further information and reservations can be made at www.ritzcarlton.com or at telephone number +49 (0)5361-607 000 For hotels in Wolfsburg and surrounds please contact M.Punkt Wolfsburg, Mobilitäts- und Tourismuszentrum.

Pre booking of the factory tour is possible due to availability:
book now

Times: On production days, Mondays to Fridays (in October only on Tuesdays, Wednesdays and Thursdays), between 9:00 h and 16:00 h. Not on weekends, public holidays and during factory holidays. The tour in English starts at 12:50 h. FactoryTours last approx. 50 minutes.

Yes, in the GroupForum’s (KonzernForum’s) basement there are lockers and a cloakroom in which you can safely leave your coats.

Dogs and other pets are not permitted on the Autostadt grounds.

Yes, you can book tickets for your visit at the Autostadt online in the comfort of your own home: Online-Tickets

Your personal year-ticket has been made out to you and carries your photograph, it is therefore not transferable to a third party.

According to § 1 para. 9 and 10 of the Lower Saxony Non-smoker protection Act, smoking is only permitted in designated areas. These are the outside areas and the area underneath the GroupForum’s (KonzernForum) Piazza.

Our 28 hectare park houses seven brand pavilions, the CustomerCentre, the ZeitHaus museum and the GroupForum all of which have exhibitions and interactive offers to entertain and delight. In inclement weather you can borrow an umbrella against a deposit at the cloakroom in the GroupForum.

To drive on the All-Terrain Track (GeländeParcours) you will need to bring a valid driver’s license. The All-Terrain Track can be reached via the stairs in the middle of the Stadtbrücke (bridge). Please be at the track ten minutes before your booking.

There are four different parking places for cars as well as one for busses in close proximity to the Autostadt. The parking lot adjacent to the Autostadt’s ServiceHaus charges according to the length of time spent there. If you have come to collect a new vehicle this may be parked free of charge after hand-over.

Shortstay on the parking area at the ServiceHaus:
Euro 2,00 per hour
Parking areas P1 – P3:
Euro 1 per hour

 

 

The organic bakery "Das Brot" will remain open with a number of to go offers. Also the other restaurants offer a range of dishes to go. Please find more information here:
to go offers
For orders and information please contact phone 0800 6 11 66 00 or mail to restaurants@autostadt.de.

Customers, guests and employees are required to wear medical masks throughout the Autostadt. You must also wear mouth and nose protection when picking up your vehicle.

Please contact the Ritz-Carlton, Wolfsburg directly on 05361 607 000 or by e-mail wolfsburg.reservation@ritzcarlton.com.

Yes, the CustomerCenter will remain open for vehicle delivery. We kindly ask that private and retail customers first contact their responsible Volkswagen partner if they have any questions. For safety reasons, we currently keep deliveries as contact-free and short as possible. Only one person can pick up a vehicle at this time. Please note that it is mandatory for everyone to wear mouth and nose protection. For safety reasons, the factory tour is not currently open.
 

The Autostadt’s park and lagoons comprises a total of 25 hectares.

A visit to the Autostadt is an experience for the whole family – most of our attractions are designed to be enjoyed by both young and old. Exclusively for our younger guests we offer a childrens’ drivers license at the LernPark (April to October) as well as the indoor-DrivingSchool (FahrSchule). In addition there are KidsTours  – specially conducted tours for children.

The Autostadt reflects the Volkswagen Group’s broad orientation and its corporate responsibility towards humankind, culture and society. For that reason those interested in culture will find as much to inspire them as those whose interests lie in technology and multi-media, as well as those who simply come to relax.

On the day of collection you can use your entry ticket to enter and leave the Autostadt grounds as often as you please. If you would like to return to the park once you have collected your new vehicle, an Autostadt host will issue you with a free parking ticket for your new vehicle parking place as you leave the CustomerCentre.

If you are coming to the Autostadt to collect a vehicle, you can book a FactoryTour on the day of collection.

Note: No FactoryTours from 4-22 August 2014 due to Factory holidays. Thank you for your understanding!

Depending on your collection-package you will receive:

ErlebnisAbholung classic
4 x 2-day-tickets
 
ErlebnisAbholung de luxe
2 x 2-day-tickets
 
ErlebnisAbholung Volkswagen ID.
4 x 2-day-tickets

The factory tour takes in several of Volkswagen’s production halls and therefore only takes place on days when these are in operation. This is why we cannot offer the FactoryTour on weekends, public holidays and the days falling between weekends and public holidays or during the factory’s annual summer closure. Please be aware that the factory tour can be cancelled at short notice. 

Pre-booking is possible due to availability here: book now

When collecting your new vehicle please have the following documents to hand: your registration document, your identity document as well as driver’s license and the receipt (Abholschein) which has been issued to you by the dealer. In addition you will need license plates for the new vehicle. If these are to be applied onto a special holder please take this to the Customer Check-in (AbholerWelt). If you are collecting a vehicle on behalf of the person whose name is on the registration it is essential that you bring a letter of authorisation authorizing you to collect the car. It is standard that all Volkswagen vehicles are equipped with a warning/breakdown triangle and first aid kit and you therefore do not have to bring these.

If you are unable to collect your vehicle on time i.e. you have not checked in by the alotted 90 minutes before your appointment, our customer service staff will find a new hand-over time for you. Please take into account that changes at short-notice can take up to several hours from the original appointment time.

Your suitcases and bags can be left at out LuggageService (GepäckService). The staff at the LuggageService (GepäckService) will bring your luggage right to your new vehicle in the CustomerCentre (KundenCenter) when it is delivered.

Your entrance ticket (AbholerKarte) has a voucher to the value, that may be used in the Autostadt restaurants operated by Mövenpick as well as the restaurants in the hotel The Ritz-Carlton, Wolfsburg. A certain amount could be used acquiring a memento of your visit to the Autostadt: they can be redeemed at the Metropol, in the shop ZeitReise as well as in The Ritz-Carlton, Wolfsburg’s boutique. Moreover you get a voucher on your entrance ticket for the Volkswagen accessories shop. If you have not used up all of your amount on the day of collection, you are most welcome to do so within 7 days on a subsequent visit to the Autostadt.

At present vehicles of the Volkswagen and Seat brands which have been ordered at a Volkswagen or Seat dealership in Germany can be collected at the Autostadt.

After arriving at the Customer Check-in (AbholerWelt), handing over your registration plates and receiving the time for your appointment, your new vehicle is then processed. A fully-automated process then takes it from its place in the CarTower (AutoTurm) to the CustomerCentre (KundenCenter) where it receives its finishing touches before hand-over. We need about 90 minutes to ensure that your vehicle has its registration plates fixed in place, that is has been checked and polished to perfection.

Following your reservation we keep your tickets for you at the WelcomeDesk for five days. Tickets not collected within the five days are automatically made available for sale to the public. 

Tickets for Autostadt performances and events can be obtained through the CustomerCareCentre at +49 – (0)5361 – 400 or tollfree at +49 (0)800 – 288 678 238 or in the Autostadt at the WelcomeDesk. Tickets for performances or events which can be booked in advance via the internet, can be found on the link to the various ticket-offers on our Events Calender.

Some Autostadt restaurants are open after 18h00. Please find all information here: restaurants

The restaurants Lagune, BEEFCLUB and Bisstro can be accessed via the GroupForum’s piazza. This means that these restaurants can be visited without an entry ticket while the Autostadt is open. Also the bakery Das Brot. is opened to everyone. To visit  the other restaurants you will need a valid day-ticket or annual pass.

All reservations for Autostadt restaurants can be made at the booking hotline at +49 (0) 53 61 – 40 61 16 as well as by email at restaurants@autostadt.de.